Our Privacy Policy - Ruby Tuesday

Privacy Policy

Online Privacy Policy

Thank you for using this service, which is owned by Ruby Tuesday Operations LLC and its affiliates
(“Ruby Tuesday,” “we,” “us,” or “our”).

Effective Date: March 4, 2024

Scope of This Policy

This online privacy policy (this “Policy”) applies only to information collected through Ruby
Tuesday-owned platforms on which it is posted, including our website at www.rubytuesday.com and the Ruby Tuesday® mobile application, and any other website, platform, app, or digital content that links to this Policy (collectively, this “Site”).

This Policy does not apply to third-party platforms or to other platforms owned by us or our
affiliates, or any information collected from any other platform, app, or digital services. This
also does not apply to information collected through other channels, such as over the phone or
in person.

Some of the information we collect through this Site may be “personal information”—
information that identifies you personally, alone or in combination with other information available to us. Other information may be non-personally identifiable, such as information collected by cookies.

Your Consent

Please take a few minutes to review this Policy before using this Site. By using this Site, you are consenting to the collection, use and disclosure of your information as set forth in this Policy. If you do not agree to be bound by this Policy, you should not access or use this Site or submit any information.

This Policy is Part of Our Terms of Use

This Policy is part of the Terms of Use that govern your use of this Site. A link to our Terms of Use is provided at the bottom of each page of this Site.

Types of Information We Collect

Information You Manually Provide. We collect the information you manually provide when you use this Site. For example, we collect the information you provide when you create an account, place an order, sign up for our So Connected eClub, ask us a question, or otherwise interact with this Site. Some of the information you manually provide may be personal information, such as your name, contact and billing information, date of birth, security verification information, transaction and order history, payment information such as credit card and debit card numbers, preferences and settings, user name and password, and feedback and survey responses.

Information From Third-Parties. You may be able to register with, log on to, or enhance your profile on this Site by choosing to automatically populate the requested data fields with information you previously provided to a third-party social media platform (such as Facebook or Twitter). By doing this, you are asking the third-party platform to send us information, including personal information, from your profile on that platform. We may also receive information about you from other third-parties, depending on the privacy policies of those third-parties and the information you have authorized them to share with us, such as service and software management providers, research and analytic companies, our franchisees, licensees, or vendors, marketing partners, public databases, payment processors, mobile carriers, third-party login authentication services, and similar third-party sources.

Information from your browser or device. We collect information that is sent to us automatically by your web browser or mobile device. This information typically includes your IP address, the name of your operating system, the name and version of your browser, your internet provider or carrier, device information, geolocation data, cookies, the date and time of your visit, and the pages you visit. The information we receive may depend on your browser or device settings. The information we receive from your web browser and device is not, in and of itself, personally identifiable. However, we may combine it with other information in an attempt to identify you or we may combine it with information that does identify you.

Information Collected by Cookies and Other Technologies. A “cookie” is a small file placed on your device when you visit a site that can be understood by the site that issued the cookie. We use cookies and other technologies, including device identifiers, to collect information and support certain features of this Site. For example, we may use these technologies to:

  • collect information about the ways visitors use this Site—which pages they visit, which links they use, and how long they stay on each page;
  • support the features and functionality of this Site—for example, to save you the trouble of reentering information already in our database or to prompt the settings you established on previous visits;
  • personalize your experience when you use this Site; and
  • improve our marketing efforts, including through use of targeted advertising.

The information we collect using cookies and similar technologies is not, in and of itself, personally identifiable, but we may link it to personal information that you provide. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit this Site, you may be unable to use all of the functionality of this Site if your browser rejects our cookies. Please note that disabling cookies or deleting information contained in cookies or flash cookies may interfere with the performance and features of the Site, including not being able to store your preferences or login information. (For more information on “Do Not Track,” visit http://www.allaboutdnt.com.)

Information from Location Tracking. When you visit our Site, we may collect information about your location using technologies like GPS, wi-fi, Bluetooth or cellular tower proximity. This type of information may be used to locate your proximity to nearby Ruby Tuesday® restaurants, or to identify offers and other location specific items that may be of interest to you.

Information About Third-Party Cookies and Interest-Based Advertising

In addition to the cookies we deliver to your computer or mobile device through this Site, certain third parties may deliver cookies to you for a variety of reasons. For example, we may use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Sites. To learn more about Google Analytics, click here. Other third parties may deliver cookies to your computer or mobile device for the purpose of tracking your online behaviors over time and across nonaffiliated websites and/or delivering targeted advertisements either on this Site or on other websites.

You have choices about the collection of information by third parties on our Sites. For
example, if you don’t want information about your visit to this Site sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to us.

In addition, if you would like to opt out of having participating entities collect your online behavior for advertising purposes when you are browsing our websites, click here for a “Website Opt Out.” You will be directed to an industry-developed website that allows you to choose whether each listed entity may collect and use data for interest-based advertising purposes. It may be that some of the third parties that collect interest-based information on this Site do not participate in the Website Opt Out, in which case the best way to avoid third party tracking of your online behaviors may be through your browser settings and deletion of

The Website Opt Out described above works only on websites. To opt out of having participating entities track your behaviors for advertising purposes when you are using a mobile app, download and use the Digital Advertising Alliance’s “App Choices” app. As with the Website Opt Out, the “Mobile App Opt Out” prevents tracking only by participating entities.

Please note that the Website Opt Out and Mobile App Opt Out are device specific. If you wish to opt-out from having interest-based information collected by participating entities across all devices, you need take the steps outlined above from each device.

How We Use Information Collected Through This Site

Generally, we use the information we collect through this Site

  • to provide the information, products and services you request;
  • for security, credit or fraud prevention purposes;
  • to provide you with effective customer service;
  • to provide you with a personalized experience when you use this Site;
  • to contact you with information and notices related to your use of this Site;
  • to contact you with special offers and other information we believe will be of interest to
    you (in accordance with any privacy preferences you have expressed to us);
  • to invite you to participate in surveys and provide feedback to us (in accordance with
    any privacy preferences you have expressed to us);
  • to better understand your needs and interests;
  • to improve the content, functionality and usability of this Site;
  • to improve our products and services and to attract investors;
  • to improve marketing and promotional efforts for us and our franchisees and licensees; and
  • for any other purpose identified in an applicable privacy notice, click-through agreement or other agreement between you and us.

Please see below for information about the choices you have about the ways we use your information.

Your Choices

In General. We respect your right to make choices about the ways we collect, use, and disclose the information you provide on or through this Site. We strive to provide choices to you at a meaningful time and in a meaningful place. This Policy describes some of your other choices, such as your choice to opt out of receiving “cookies.”

Do Not Track Mechanisms. Your browser may deliver a “Do-Not-Track (‘DNT’) signal” to this Site. Because of the changing state of technology and indecision within the technology and marketing industries regarding the meaning of DNT signals, we currently do not make any guarantee that we will honor DNT signals.

Previously Expressed Preferences. You may change previously expressed preferences regarding how we use information you provide on or through this Site. For example, if you have provided your contact information and receive periodic emails from us, you may decide to stop receiving those emails by clicking the “unsubscribe” link in an email’s footer. You may be able to change other preferences through an account you create on this Site. Otherwise, please contact us using the information provided below.

How to Access, Update or Correct Your Information

If you have created a profile on this Site, you may be able to access, update or correct your information through your account settings. Otherwise, you may need our help. Please contact us using the information provided below. We will respond to you within a reasonable time and, in any case, within the time limits established by applicable law. We may ask you for additional information to verify your identity. In most cases, we will provide access and correct or delete any inaccurate information you discover. In some cases, however, we may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identity. If you seek deletion of information that you posted when you were a minor, please contact us using the information provided below.

Steps We Take to Safeguard your Information

We maintain reasonable administrative, physical and technological measures to protect the confidentiality and security of personal information you submit on or through this Site. Unfortunately, no website, server or database is completely secure or “hacker proof.” We therefore cannot guarantee that your personal information will not be disclosed, misused or lost by accident or by the unauthorized acts of others. Further, we cannot control dissemination of personal information you post on or through this Site using any social networking tools we may provide, and you should have no expectation of privacy in such information.

How We Share Information With Others

With Third–Party Vendors. Ruby Tuesday shares information collected through this Site with third-party vendors who act on our behalf. For example, we may use third-party vendors to design and operate this Site; to conduct surveys; and to help us with our promotional efforts. These third-party vendors may need information about you to perform their obligations. Typically, they are required by contract to keep your information confidential and to use it only to provide services on our behalf; however, as described below, we may allow them to use aggregate or de-identified data for their own purposes or to market the products and services of their other clients.

With Other Users of this Site. You may be able to submit User-Generated Content on or through this Site. In this Policy, “User-Generated Content” or “UGC” refers to content that you post using the social networking tools we make available to you and that does not constitute “Feedback” (as that term is defined in our Terms of Use. Any personal information contained in UGC can be read, collected, or used by others. In addition, we may use UGC you submit for advertising campaigns and other promotions. We may or may not use your name in connection with such use, and we may or may not seek your consent before using the content for such purposes. Therefore, you should have no expectation of privacy with respect to UGC you submit on or through this Site.

With Third-Party Social Media Platforms. We may provide functionality on this Site that allows you to automatically post information to a third-party social media platform (such as Facebook, Twitter, Instagram, or Pinterest). If you choose to take advantage of this functionality, people with access to your profile on the third-party platform will be able to see your post. Thus, you should have no expectation of privacy in those actions. Further, if you choose to link your profile on this Site with an account on a third-party social media platform, we may share the information in your profile with that third-party platform. We may also use third-party social
media platforms to offer you interest-based ads. To offer such ads, we may convert your email address into a unique value which can be matched by our partner company with a user on their platform. Although we do not provide any personal information to these platform vendors, they may gain insights about individuals who respond to the ads we serve.

In Aggregate or De-Identified Form. We use information collected through this Site to create a compiled, aggregate view of usage patterns. We may share aggregate information with third parties so we and they can better understand our user base. We may also share with third parties information about how particular individuals use this Site, but only on a de-identified basis (“Individualized Data”). Individualized Data is not personally identifiable, but it does reflect the usage patterns of a particular Site user, as opposed to Site users collectively. We may provide basic demographic information (gender and age) in conjunction with providing
Individualized Data. Third parties typically use this information for analytical purposes and to market their own products and services.

With Other, Carefully Selected Business Partners. From time to time, we may share your information with selected third parties for their own marketing purposes. For example, we may partner with third parties, including our franchisees or licensees, to sponsor contests or other promotions or to support the fulfillment of online or digital orders, and we may share with these third parties the information you submit to us to participate in the contest or take advantage of the promotion. Before doing so, however, we may offer you the opportunity to “opt out” or “opt in,” as required by applicable law.

As Part of a Business Transfer. Your information may be transferred to successor organization if, for example, we transfer the ownership or operation of this Site to another organization if we merge with or are acquired by another organization, or if we liquidate our assets. If such a transfer occurs, the successor organization’s use of your information will still be subject to this Policy and the privacy preferences you have expressed to us

To Comply With Laws and Protection of Our Rights and the Rights of Others. We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of this Site; to enforce or apply our online Terms of Use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

As Described in a Privacy Notice or Click-Through Agreement. We reserve the right to disclose your information as described in any privacy notice posted on this Site, or as described in any click-through agreement to which you have agreed.

With our Related Parties. We may disclose information to any of our direct or indirect parents,
subsidiaries or affiliates, and/or any other entity that is in common control.

With Your Consent. We may also share any information from or about you with any party if you
consent to that disclosure.

Sales to Third-Parties. We may sell your information to certain third-parties, including for
financial compensation or other valuable consideration. In some states, you may have the right
to opt-out of sales of your information. If you wish to opt out, please email legaldepartment@rubytuesday.com. Please note that the “sale” of information may be defined
differently in different jurisdictions, and your opt-out will only apply to the types of disclosure
for which the laws in your jurisdiction require us to offer you an opt-out right. We encourage
you to review these laws to understand your rights to opt-out of this type of data sharing. The
third-parties with whom we share this Personal Information may use it for their own purposes
and in accordance with their own policies. We are not responsible for their actions.

All the above categories, except for compliance with laws, exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Children Under the Age of Thirteen

We are proud of this Site and we strive to ensure that it doesn’t offend people of any age. However, this Site is not intended for children or minors under the age of thirteen years without the permission of a parent or guardian. If you believe that a child has submitted personal information on or through this Site without the consent and supervision of a parent or guardian, please contact us using the information provided below so that we can take appropriate action. Children can access many parts of the Digital Services and its content and use many of its features without providing us with “personal information”. We use certain technologies, such as cookies, to automatically collect information from our users (including children) when they visit or use the Digital Services.

Links to Other Sites

This Site may provide links to other websites, apps, digital tools, or other services operated by third parties, including in some cases our third-party vendors. We do not control these websites, apps, digital tools, or other services and is not responsible for their data practices, even if you access them through this Site, or through software, apps, APIs, or widgets that are integrated with this Site. Any information you provide to third parties on their websites is covered under their privacy and data collection policies and is not covered by this Policy. We urge you to review the privacy policy posted on any site you visit before using the site or providing any personal information.

This Policy May Change

We are continually improving and adding to the features and functionality of this Site and the services we offer through this Site. As a result of these changes (or changes in the law), we may need to update or revise this Policy. Accordingly, we reserve the right to update or modify this Policy at any time, without prior notice, by posting the revised version of this Policy behind the link marked “Privacy Policy” at the bottom of each page of this Site. Your continued use of this Site after we have posted the revised Policy constitutes your agreement to be bound by the revised Policy. However, we will honor the terms that were in effect when we gathered data from you.

You may access the current version of this Policy at any time by clicking the link marked “Privacy Policy” at the bottom of each page of this Site.

United States Jurisdiction

We are headquartered in the United States and the Site is exclusively for access and use in the United States and by United States residents. You consent to the transfer, storage and processing of all information we collect in the United States.

Residents of the European Economic Area

While the Site is directed to consumers in the United States, if you are a resident of the European Economic Area, you may have additional data protection rights regarding the access, rectification, deletion, processing, storage, portability, transfer and restriction of your Personal Information. To exercise these rights, you or a person that you authorize to act on your behalf, must email legaldepartment@rubytuesday.com.

Residents of Certain States

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. To learn more about Colorado residents’ privacy rights, visit https://coag.gov/resources/colorado-privacy-act/. To learn more about Connecticut residents’ privacy rights, visit https://portal.ct.gov/AG/Sections/Privacy/The-Connecticut-Data-Privacy-Act. To learn more about Virginia residents’ privacy rights, visit https://www.oag.state.va.us/consumer-protection/files/tips-and-info/Virginia-Consumer-Data-Protection-Act-Summary-2-2-23.pdf.

Residents of Colorado, Connecticut, and Virginia may have the following additional rights
regarding our use of their personal information:

Right of Access. You have the right to know what personal information we have about you and to access that personal information.

Right to Delete. You have the right to request that we delete personal information that we have collected about you.

Right to Correct. You have the right to request that we correct inaccuracies in your personal information. You can also correct certain information in your RubyRewards Member Account.

Right to Opt Out of Targeted Advertising. We process personal information for targeted advertising, and you have the right to opt out of our use of your data for this purpose. This personal information is primarily collected via our use of tracking technologies, such as cookies. We share this personal information with our advertising partners and analytics vendors to assist with our targeted advertising efforts.

Right to Opt Out of the Sale of Personal Information. We may disclose personal information for financial compensation or other valuable consideration. Under some state privacy laws’ definitions of “selling,” our actions may qualify as a sale of personal information that you have the right to opt out of. You can opt out of the sale of personal information by clicking “Do Not Sell My Information” in our website footer.

Residents of Virginia, Colorado and Connecticut may submit privacy requests regarding any of their rights by sending us an email at legaldepartment@rubytuesday.com. If you are unsatisfied with our response to your privacy request, you may be able to submit a request to exercise your right to appeal under applicable law.

We will not discriminate against you for exercising any of your legal rights under any applicable state laws. We encourage you to take an active role in the management of your privacy.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:
Ruby Tuesday Operations LLC.
P.O. Box 4069
Maryville, TN

You may also call us at 865-379-5700 or email us at legaldepartment@rubytuesday.com