Frequently asked questions

Our shared knowledge made available to you

General Questions

Nutrition & Allergen Info

Gift Cards

SoConnected

SMS Notifications

General Questions

What are your Hours of Operation?

Our standard hours of operation are:
Monday – Thursday: 11:00 AM – 11:00 PM
Friday – Saturday: 11:00 AM – Midnight
Sunday: 11:00 AM – 10:00 PM

Please click here to locate the Ruby Tuesday restaurant of your choice and their specific hours of operation (there may be several in your area – please click on the actual Ruby Tuesday location where you plan to visit).

Did that answer your question? If not, please contact us.

How do I make reservations at Ruby Tuesday?

Currently we do not accept reservations online. Please call your local store to check availability.
To find a location near you, see our locations.

Why was my favorite item removed from the menu?

While most of your favorites have been on our menu for years (handcrafted burgers, Create Your Own Garden Bar, steaks, New Orleans Seafood, fried shrimp, baby-back ribs, and more), we are constantly listening to what our guests tell us they like and adding choices and unique flavors that satisfy your cravings for something new and delicious. Sometimes when we add new choices, we take away an item or two to make room for the next new hit!

Does Ruby Tuesday have a kids’ menu?

Yes. We have a kids’ menu for children ages 10 and under. To view online simply click here. Younger guests receiving a kids’ menu will also receive crayons so they can play and navigate through the fun, educational games printed on the menu.

To view pricing, locate the Ruby Tuesday restaurant of your choice (there may be several in your area – please click on the actual Ruby Tuesday location where you plan to visit), then click on The Menu and scroll down to the Kids category.

How do I get a copy of my favorite Ruby Tuesday recipes?

Due to legal binding agreements, we are unable to disclose any proprietary information regarding our recipes and ingredients.
We invite you to join us for a high-quality, casual dining experience to enjoy the signature dishes and unique flavors at Ruby Tuesday!

How do I apply for a job at Ruby Tuesday?

We’re looking for great people to join our growing team, and working at Ruby Tuesday is more than just a job, it’s an opportunity to develop your professional skills with a successful company that wants to invest in you. If you would like to pursue an opportunity at a unique place where “Quality, Passion and Pride” is not only a commitment but also a benefit, please visit http://www.rubytuesday.com/careers/ to apply. You may also visit your local Ruby Tuesday to apply for an hourly position.

Why isn’t my Ruby Tuesday listed among your locations?

The following Ruby Tuesday locations are franchised operations. If you wish to share feedback about a visit to one of these locations, please contact them directly.

Areas USA, LLC
Orlando FL Airport Detroit MI Airport Newark NJ Airport
Contact: guestservice@areasmail.com

Hawaii Restaurants, Inc.
All locations in Hawaii
Contact: Rick Nakashima, Rick@rthawaii.com or Lyle Matsuoka, Lyle@rthawaii.com

Nutrition & Allergen Info

What are Ruby Tuesday's standards for fresh and natural ingredients?

The FDA regulation defines the term “fresh” when it is used to suggest that a food is raw or unprocessed. In this context, “fresh” can be used only on a food that is raw, has never been frozen or heated, and contains no preservatives.

Source: Excerpted from FDA Code of Federal Regulations Definition of Fresh.

Our vegetable and fruit suppliers grow and harvest their products with great care and devotion in order to provide the finest quality produce. After harvesting, all of our produce is taken to FDA approved facilities, where it is expertly handled to ensure safety and wholesomeness. Every item presented on our guest’s plate or Fresh Garden Bar is thoroughly inspected before being proudly served.

“Natural” means the product cannot contain any artificial flavor or flavoring, coloring ingredient, chemical preservative, or any other artificial or synthetic ingredient; and the product and its ingredients are only minimally processed.

We stand proud to deliver on our Brand Promise of providing the highest-quality of food!

In what type of oil do you prepare your foods?

Currently our foods are prepared in trans-fat-free soybean oil.

Do any of your recipes contain MSG?

At this time, our quality assurance team does not have information on MSG. While Ruby Tuesday does not add MSG to any recipe or food preparation, we cannot say with certainty that MSG is not in any ingredients. We cannot comfortably recommend any menu items for MSG sensitivity. Detail on MSG may be added in the near future.

Click here for our latest Allergen / Sensitivity Interactive Platform for the current menu items.

What are the nutritional values for my favorite Ruby Tuesday dishes?

Many of your favorite Ruby Tuesday menu items are sent to an accredited, independent laboratory for nutritional analysis. Nutritional testing is performed on dishes that are prepared according to our proprietary recipes, using only Ruby Tuesday approved ingredients, and our exact cooking method.

Click here for our Nutrition Calculator for the current menu items.

Do you have healthy options for those who are diet conscious?

Yes, we have Ruby Tuesday’s Smart Eating Choices as well as Fit & Trim options that contain less than 700 calories for guests who would like to order healthier items.

Click here for our Nutrition Calculator for the current menu items.

I have a gluten / wheat intolerance. What are safe options for me when dining at Ruby Tuesday?

Click here for our latest Allergen / Sensitivity Interactive Platform for the current menu items.

I am allergic to dairy products. What items are acceptable for me to order?

Click here for our latest Allergen / Sensitivity Interactive Platform for the current menu items.

Gift Cards

In what denominations are Ruby Tuesday gift cards available?

Our gift cards come in any denomination from $5 to $250.

Where can I use my Ruby Tuesday gift card?

All Ruby Tuesday gift cards, except those purchased in Hawaii, may be used at any Ruby Tuesday located in the continental United States. Gift cards purchased in Hawaii are not redeemable in the continental United States. If you wish to replace a gift card that was purchased in Hawaii with a Ruby Tuesday gift card that is redeemable in the continental United States, please submit your inquiry to Guest Services at www.rubytuesday.com/feedback.

Do your gift cards expire?

Our gift cards never expire. However, our bonus cards expire Tuesday, March 5, 2018.

How can I check my gift card balance?

You can verify the balance by calling the toll free number on the back of your gift card (1-888-359-7657). Your gift card number, the 16- digit number on the back of the card will be required.

How can I place a bulk gift card order?

To purchase more than 25 gift cards, or a value in excess of $500, please visit www.rubytuesday.com/gift-cards and access the “Bulk Gift Card Orders” section to place your order.

Do you charge a monthly fee after a certain period of time?

No fees are charged, no matter how old the card (even if the card says otherwise and even if it was purchased in New Jersey). Please contact Guest Services at www.rubytuesday.com/feedback if there is a need to have past dormancy fees reinstated to the balance of an older gift card.

Can I send a personal message with my online gift card purchase?

You can create your own gift card using photos, clip art, text, and different background designs, and choose from over 1,000 customizable greeting cards via www.rubytuesday.com/gift-cards.

Can I order a gift card online to be mailed to a friend or me?

Yes, you may order your Ruby Tuesday gift card at www.rubytuesday.com/gift-cards. Please follow the online directions for selecting and ordering your gift to be mailed to you, a friend, or family member. Need it there in a hurry? Try sending one of our e-gift card options.

Can I order a gift card online and pick it up at my local restaurant?

At this time you are not able to order a gift card online and pick it up at one of our restaurants. You may purchase gift cards at any of our Ruby Tuesday locations however.

When will I receive my online gift card purchase?

All online orders placed will be processed the next business day*. Delivery will depend on the shipping option you choose.
*Business days are Monday-Friday and do not include major holidays.

Whom can I contact if I have questions or problems with an online gift card order?

Please contact Guest Services at www.rubytuesday.com/feedback.

Will I receive confirmation of my online gift card order?

Yes. After your online gift card order has been placed, an order confirmation page will appear containing your order number. You will also receive your order confirmation via email.

Can you deliver to a P.O. Box?

Yes, USPS delivers to P.O. Boxes. Note: Bulk orders are shipped via FedEx, which does not accept P.O. Boxes.

I don't have time to order online and can't get to a restaurant to buy a gift card. What can I do?

Our gift cards can be purchased at many major retail stores (including Wal-Mart, Target, and Sam’s Club), as well as many grocery and drug stores. Please contact your local retailer to confirm if they carry our card.

Will I receive the bonus card(s) if I purchase gift cards at a major retailer?

No. Gift card purchases through third party vendors such as Wal-Mart and Target, will not be eligible to receive the bonus card(s).

SoConnected

How do I join the SoConnected Email Club?

To join So Connected, complete the sign-up form at here.

Note: Each So Connected member must have his/her own email address. If you share an email address with your spouse, parent, child,
or anyone else, only one of you will be able to join So Connected.

If you need to set up an additional email address, you may want to contact your internet service provider. Many internet service providers offer users multiple email addresses at no charge. In addition, there are many free email services available, including Google’s Gmail, which can be used to join So Connected.

I signed up for So Connected, but I haven’t received my confirmation email.

First, please check your spam or junk folders. If your confirmation email did not filter into one of those, please add
news@rubytuesdayrestaurants.com to your list of safe senders to ensure our email is delivered properly. Then, complete the So Connected enrollment form again by clicking here.

If you’re still not able to receive your confirmation email, please contact your email service provider to ensure that our emails are not being blocked or automatically deleted.

How do I update my information in So Connected?

If you need to update your account information, email address, or opt-out of receiving future messages, please click the “Already Signed Up?” link on our So Connected sign up page. Follow the instructions, and you will be given access to your So Connected profile to make necessary updates.

I no longer wish to receive So Connected emails or offers.

If you need to update your account information, email address, or opt-out of receiving future messages, please click the “Already Signed Up?” link on our So Connected sign up page. Follow the instructions, and you will be given access to your So Connected profile to make necessary updates.

Can I use my coupon at any Ruby Tuesday location?

Currently, most company-owned and franchise restaurants in the continental United States are participating in our So Connected offers. Our restaurants located in Airports and outside the United States (including Hawaii) are independently owned and operated, and do not honor these coupons.

For complete details, please refer to the terms and conditions listed on the bottom of each So Connected coupon.

I didn't receive my Birthday coupon

If you didn’t receive your birthday coupon, one of several things may have happened. You may not have entered your birthday into the So Connected sign up form or you may have entered your birthday into the So Connected sign up form after your birthday occurred.

To fix this problem for the future, click here to update your So Connected profile.

Note: So Connected birthday coupons are sent out 7 business days prior to the birthday that is on file in your So Connected account. If
you joined So Connected fewer than 7 business days before your birthday, you will not receive a birthday coupon until next year.

What will happen to the personal information that I provide?

Ruby Tuesday respects your privacy. We do not sell ownership of this data to any other company or organization.

How do I register my spouse/parent/child for So Connected?

To join So Connected, complete the sign-up form at here.

Note: Each So Connected member must have his/her own email address. If you share an email address with your spouse, parent, child,
or anyone else, only one of you will be able to join So Connected.

If you need to set up an additional email address, you may want to contact your internet service provider. Many internet service providers offer users multiple email addresses at no charge. In addition, there are many free email services available, including Google’s Gmail, which can be used to join So Connected.

I share an email address with someone. How do we both join So Connected?

To join So Connected, complete the sign-up form at here.

Note: Each So Connected member must have his/her own email address. If you share an email address with your spouse, parent, child,
or anyone else, only one of you will be able to join So Connected.

If you need to set up an additional email address, you may want to contact your internet service provider. Many internet service providers offer users multiple email addresses at no charge. In addition, there are many free email services available, including Google’s Gmail, which can be used to join So Connected.

Can I have two birthdays on one So Connected account?

To join So Connected, complete the sign-up form at here.

Note: Each So Connected member must have his/her own email address. If you share an email address with your spouse, parent, child,
or anyone else, only one of you will be able to join So Connected.

If you need to set up an additional email address, you may want to contact your internet service provider. Many internet service providers offer users multiple email addresses at no charge. In addition, there are many free email services available, including Google’s Gmail, which can be used to join So Connected.

How do I opt-out of So Connected?

If you need to update your account information, email address, or opt-out of receiving future messages, please click the “Already Signed Up?” link on our So Connected sign up page. Follow the instructions, and you will be given access to your So Connected profile to make necessary updates.

My coupon won’t print.

When you are ready to print, be sure that your printer is ready because you will only have a few chances to access your coupon. Once the coupon is on your screen, you will need to print it by clicking “PRINT COUPON” or by using your internet browser’s built-in print functionality. On most computers, you can find this in the File > Print menu in the upper left hand corner.

Only part of my coupon printed.

If you’ve tried to print your coupon but only half of it printed properly, be sure to follow your internet browser’s procedure for printing. On most computers, you can print from your web browser by selecting the File > Print command in the upper left hand corner of your screen. Otherwise, please click the “PRINT COUPON” button above your coupon.

My coupon has expired or will be expiring before I can use it. Can you extend the expiration date or issue me a new coupon?

Unfortunately, once a coupon has been issued, the expiration date can not be changed. If you are unable to use your coupon before it expires, be sure to check your inbox for future offers that you can redeem on a future visit to Ruby Tuesday.

I don’t have a printer; can I still use So Connected coupons and special offers?

If you use a SmartPhone, you may show the server your coupon image allowing them to capture the coupon code. However, if you don’t have a printer or SmartPhone, unfortunately you will not be able to use many of the special coupons that we send to members of So Connected.

I don’t have a computer and/or email address; can you mail me my coupons?

Thanks for your interest in So Connected. Currently, you will need to have your own email account in order to join So Connected. Our So Connected program is an online-only program, and we do not send our So Connected offers or coupons through the mail.

My coupon says it’s already been accessed but I didn’t print it.

When you receive a So Connected coupon, you only get a few chances to access/print it. If you are receiving an error message, please follow the instructions below to have your coupon reset.

Do not delete the original email that contains the link to your coupon—you will need this to reprint it after it’s been reset.

Click here and complete the form to request that your coupon be reset.

You will be notified by email when your coupon has been reset. You will then be able to reprint the coupon using the link in the original email.

I was told that my coupon had already been used or was invalid.

Currently our So Connected coupons have unique codes and can only be used once. Once it has been redeemed, it cannot be used again.

Can I use my coupon more than once?

No, most So Connected coupons contain a unique code that can only be used once. If your friends and family would like to receive future coupons and offers, they can join So Connected by visiting here.

There's no code on my coupon.

If you received a So Connected coupon that does not contain a coupon code please contact us.

I got my birthday coupon but my family member did not.

Each So Connected member must have his/her own email address. If you share an email address with your spouse, parent, child, or anyone else, only one of you will be able to join So Connected with that email address. If you’ve tried to sign-up multiple people with the same email address, you can check to see who your email address is currently registered to by clicking here.

I have not received any messages from So Connected lately?

To ensure delivery: add news@RubyTuesdayRestaurants.com to your email address book.

I have not received any messages from So Connected lately?

To ensure delivery: add news@RubyTuesdayRestaurants.com to your email address book.

What will happen to the information I provide?

Ruby Tuesday respects your privacy. We do not sell ownership of this data to any other company or organization.

SMS Notifications

Ruby Rewards SMS Notifications FAQ

Answers to frequently asked questions about SMS Notifications
  1. Ruby Rewards SMS Notification program allows members to receive deals, coupon codes, Rewards Program alerts, and new promotions via SMS texts.
  2. You can cancel the Ruby Rewards SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at help@rubytuesday.com.
  4. Carriers are not liable for delayed or undelivered messages
  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  6. If you have any questions regarding privacy, please read our privacy policy.