Gift Cards FAQ
Answers to frequently asked questions about our gift cards
Click any question below to review its answer.
Are you offering any gift card promotions for the holidays?
Yes. For every $50 in gift cards purchased between November 1 and December 31, 2019, you (the purchaser) will receive one $15 Holiday bonus card FREE while supplies last. (We are sorry, but bulk orders do not qualify for the bonus card offer.)
Offer available online (10/28 – 12/31/19) and in-store (while supplies last). Bonus cards valid January 2 – March 5, 2020. Single use promotional card; unused balance is forfeited. One per visit; dine-in and RubyTueGo only at participating locations. Subject in all respects to card terms, conditions, and restrictions.
When will I receive my bonus card(s) for online gift card purchases?
Bonus cards for online purchases will be sent by email within two (2) business days* from the date of gift card activation/shipment. *Business days are Monday-Friday and do not include major holidays.
To whom will the online bonus card(s) be emailed?
The bonus card(s) will be sent via email to the purchaser’s email address.
What if I do not receive my bonus card within two business days?
Please check your blocked email folders for the bonus card. Often your email filter will automatically send emails to a SPAM or JUNK email folder. To ensure delivery, add firstname.lastname@example.org to your address book.
Is the $15 bonus card offer available only online or is it offered at any restaurant as
The holiday promotion will be available online from November 1 to December 31. It will also be available beginning Thursday, October 24, while supplies last, in all corporate and franchise Ruby Tuesday locations in the continental United States. Please note the bonus coupon offer will not be available in Guam, Hawaii, Manhattan, airport, and international locations.
Can I purchase any combination of gift cards to qualify for the bonus card offer or must I
purchase a $50 gift card?
The qualifications for receiving a FREE $15 bonus card is based on total value of each individual order and is not tied to individual gift card denominations. Therefore, any single eligible order that equals $50 or more in gift card purchases will qualify the purchaser to receive one free $15 bonus card.
Is the holiday bonus card offer good on e-gift cards or only on standard plastic gift cards?
The holiday promotion is valid on purchases of both standard plastic and e-gift cards. (Bulk orders do not qualify.)
Is there a limit to the number of bonus cards that may be received per order?
No, there is no maximum limit to the number of bonus cards the purchaser may receive, per qualified purchase. One $15 bonus card will be awarded for every $50 in plastic or e-gift card purchased per order. For orders over these amounts the appropriate amount of bonus cards will be distributed. For example, orders of $75 to $99 will receive one $15 bonus card and orders of $100 to $149 will receive two $15 bonus cards.
When placing an order online, do I need to enter a promo code to qualify for the bonus card?
No promo code is needed. We will track gift card sales of $50 or more per order and distribute the appropriate amount of $15 bonus card(s) via email.
When can I use the bonus card(s)? Will they expire?
Holiday bonus card(s) will be valid starting on Thursday, January 2, 2020 and will expire on Thursday, March 5, 2020.
Where can I use the bonus card(s)?
Holiday bonus cards can be used at any participating store in the continental United States. Bonus cards are not valid at Guam, Hawaii, Manhattan, airport, and international locations.
Are there any restrictions on the bonus card(s)?
Yes. Although our gift cards may be used like cash for payment on a check regardless of what was purchased; our bonus cards are valid toward food purchases only - not alcohol, tax, or gratuity. The bonus card will be applied to your food purchase only. Only one bonus card may be used per visit. Bonus cards are subject to the terms and conditions of the card as reproduced below:
Receive up to $15 off your entire food purchase.
Expires March 5, 2020. May be used only one (1) time and applied to only one (1) check. Not valid with other coupons, promotions, limited time offers, daily specials, gift card purchases, catering orders, delivery orders, Be My Guest, or for alcoholic beverages. Cards cannot be duplicated and have no cash value. not valid for tax or gratuity. Not valid at Guam, Hawaii, Manhattan, airport and international locations. Cards subject to verification of validity; invalid cards are void.
Who do I contact if I have questions about bonus cards from your holiday gift card
Please submit your inquiry to Guest Services at www.rubytuesday.com/feedback.
In what denominations are Ruby Tuesday gift cards available?
Our gift cards come in any denomination from $5 to $250.
Where can I use my Ruby Tuesday gift card?
All Ruby Tuesday gift cards, except those purchased in Hawaii, may be used at any Ruby Tuesday located in the continental United States. Gift cards purchased in Hawaii are not redeemable in the continental United States. If you wish to replace a gift card that was purchased in Hawaii with a Ruby Tuesday gift card that is redeemable in the continental United States, please submit your inquiry to Guest Services at www.rubytuesday.com/feedback.
Do your gift cards expire?
Our gift cards never expire. However, our bonus cards expire Thursday, March 5, 2019.
How can I check my gift card balance?
You can verify the balance by calling the toll free number on the back of your gift card (1-888-359-7657). Your gift card number, the 16-digit number on the back of the card, will be required.
How can I place a bulk gift card order?
To purchase more than 25 gift cards, or a value in excess of $500, please visit rubytuesday.com/gift-cards/ and access the “Bulk Gift Card Orders” section to place your order.
Do you charge a monthly fee after a certain period of time?
No fees are charged, no matter how old the card (even if the card says otherwise and even if it was purchased in New Jersey). Please contact Guest Services at www.rubytuesday.com/feedback if there is a need to have past dormancy fees reinstated to the balance of an older gift card.
Can I send a personal message with my online gift card purchase?
You can create your own gift card using photos, clip art, text, and different background designs, and choose from over 1,000 customizable greeting cards via rubytuesday.com/gift-cards/.
Can I order a gift card online to be mailed to a friend or me?
Yes, you may order your Ruby Tuesday gift card at rubytuesday.com/gift-cards/. Please follow the online directions for selecting and ordering your gift to be mailed to you, a friend, or family member. Need it there in a hurry? Try sending one of our e-gift card options.
Can I order a gift card online and pick it up at my local restaurant?
At this time you are not able to order a gift card online and pick it up at one of our restaurants. You may purchase gift cards at any of our Ruby Tuesday locations however.
When will I receive my online gift card purchase?
All online orders placed will be processed the next business day*. Delivery will depend on the shipping option you choose.
*Business days are Monday-Friday and do not include major holidays.
Whom can I contact if I have questions or problems with an online gift card order?
Pleasecontact Guest Services at www.rubytuesday.com/feedback.
Will I receive confirmation of my online gift card order?
Yes. After your online gift card order has been placed, an order confirmation page will appear containing your order number. You will also receive your order confirmation via email.
Can you deliver to a P.O. Box?
Yes, USPS delivers to P.O. Boxes. Note: Bulk orders are shipped via FedEx, which does not accept P.O. Boxes.
I don't have time to order online and can't get to a restaurant to buy a gift card. What can I
Our gift cards can be purchased at many major retail stores (including Wal-Mart, Target, and Sam’s Club), as well as many grocery and drug stores. Please contact your local retailer to confirm if they carry our card.
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