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So Connected FAQ

Answers to frequently asked questions about So Connected

Click any question below to review its answer.

  • How do I join So Connected?

    To join So Connected, complete the sign-up form at here.

    Note: Each So Connected member must have his/her own email address. If you share an email address with your spouse, parent, child, or anyone else, only one of you will be able to join So Connected.

    If you need to set up an additional email address, you may want to contact your internet service provider. Many internet service providers offer users multiple email addresses at no charge. In addition, there are many free email services available, including Google’s Gmail, which can be used to join So Connected.

    Did that answer your question? If not, please contact us.

  • How do I register my spouse/parent/child for So Connected?

    To join So Connected, complete the sign-up form at here.

    Note: Each So Connected member must have his/her own email address. If you share an email address with your spouse, parent, child, or anyone else, only one of you will be able to join So Connected.

    If you need to set up an additional email address, you may want to contact your internet service provider. Many internet service providers offer users multiple email addresses at no charge. In addition, there are many free email services available, including Google’s Gmail, which can be used to join So Connected.

    Did that answer your question? If not, please contact us.

  • I share an email address with someone. How do we both join So Connected?

    To join So Connected, complete the sign-up form at here.

    Note: Each So Connected member must have his/her own email address. If you share an email address with your spouse, parent, child, or anyone else, only one of you will be able to join So Connected.

    If you need to set up an additional email address, you may want to contact your internet service provider. Many internet service providers offer users multiple email addresses at no charge. In addition, there are many free email services available, including Google’s Gmail, which can be used to join So Connected.

    Did that answer your question? If not, please contact us.

  • Can I have two birthdays on one So Connected account?

    To join So Connected, complete the sign-up form at here.

    Note: Each So Connected member must have his/her own email address. If you share an email address with your spouse, parent, child, or anyone else, only one of you will be able to join So Connected.

    If you need to set up an additional email address, you may want to contact your internet service provider. Many internet service providers offer users multiple email addresses at no charge. In addition, there are many free email services available, including Google’s Gmail, which can be used to join So Connected.

    Did that answer your question? If not, please contact us.

  • I signed up for So Connected, but I haven’t received my confirmation email.

    First, please check your spam or junk folders. If your confirmation email did not filter into one of those, please add news@rubytuesdayrestaurants.com to your list of safe senders to ensure our email is delivered properly. Then, complete the So Connected enrollment form again by clicking here.

    If you’re still not able to receive your confirmation email, please contact your email service provider to ensure that our emails are not being blocked or automatically deleted.

    Did that answer your question? If not, please contact us.

  • How do I update my information in So Connected?

    If you need to update your account information, email address, or opt-out of receiving future messages, please click the “Already Signed Up?” link on our So Connected sign up page. Follow the instructions, and you will be given access to your So Connected profile to make necessary updates.

    Did that answer your question? If not, please contact us.

  • How do I opt-out of So Connected?

    If you need to update your account information, email address, or opt-out of receiving future messages, please click the “Already Signed Up?” link on our So Connected sign up page. Follow the instructions, and you will be given access to your So Connected profile to make necessary updates.

    Did that answer your question? If not, please contact us.

  • I no longer wish to receive So Connected emails or offers.

    If you need to update your account information, email address, or opt-out of receiving future messages, please click the “Already Signed Up?” link on our So Connected sign up page. Follow the instructions, and you will be given access to your So Connected profile to make necessary updates.

    Did that answer your question? If not, please contact us.

  • My coupon won’t print.

    When you are ready to print, be sure that your printer is ready because you will only have a few chances to access your coupon. Once the coupon is on your screen, you will need to print it by clicking “PRINT COUPON” or by using your internet browser’s built-in print functionality. On most computers, you can find this in the File > Print menu in the upper left hand corner.

    Did that answer your question? If not, please contact us.

  • Only part of my coupon printed.

    If you’ve tried to print your coupon but only half of it printed properly, be sure to follow your internet browser’s procedure for printing. On most computers, you can print from your web browser by selecting the File > Print command in the upper left hand corner of your screen. Otherwise, please click the “PRINT COUPON” button above your coupon.

    Did that answer your question? If not, please contact us.

  • My coupon has expired or will be expiring before I can use it. Can you extend the expiration date or issue me a new coupon?

    Unfortunately, once a coupon has been issued, the expiration date can not be changed. If you are unable to use your coupon before it expires, be sure to check your inbox for future offers that you can redeem on a future visit to Ruby Tuesday.

    Did that answer your question? If not, please contact us.

  • I don’t have a printer; can I still use So Connected coupons and special offers?

    If you use a SmartPhone, you may show the server your coupon image allowing them to capture the coupon code. However, if you don’t have a printer or SmartPhone, unfortunately you will not be able to use many of the special coupons that we send to members of So Connected.

    Did that answer your question? If not, please contact us.

  • I don’t have a computer and/or email address; can you mail me my coupons?

    Thanks for your interest in So Connected. Currently, you will need to have your own email account in order to join So Connected. Our So Connected program is an online-only program, and we do not send our So Connected offers or coupons through the mail.

    Did that answer your question? If not, please contact us.

  • My coupon says it’s already been accessed but I didn’t print it.

    When you receive a So Connected coupon, you only get a few chances to access/print it. If you are receiving an error message, please follow the instructions below to have your coupon reset.

    1. Do not delete the original email that contains the link to your coupon—you will need this to reprint it after it’s been reset.
    2. Click here and complete the form to request that your coupon be reset.
    3. You will be notified by email when your coupon has been reset. You will then be able to reprint the coupon using the link in the original email.

    Did that answer your question? If not, please contact us.

  • Can I use my coupon more than once?

    No, most So Connected coupons contain a unique code that can only be used once. If your friends and family would like to receive future coupons and offers, they can join So Connected by visiting here.

    Did that answer your question? If not, please contact us.

  • I was told that my coupon had already been used or was invalid.

    Currently our So Connected coupons have unique codes and can only be used once. Once it has been redeemed, it cannot be used again.

    Did that answer your question? If not, please contact us.

  • Can I use my coupon at any Ruby Tuesday location?

    Currently, most company-owned and franchise restaurants in the continental United States are participating in our So Connected offers. Our restaurants located in Airports and outside the United States (including Hawaii) are independently owned and operated, and do not honor these coupons.

    For complete details, please refer to the terms and conditions listed on the bottom of each So Connected coupon.

    Did that answer your question? If not, please contact us.

  • There's no code on my coupon.

    If you received a So Connected coupon that does not contain a coupon code please contact us.

    Did that answer your question? If not, please contact us.

  • I got my birthday coupon but my family member did not.

    Each So Connected member must have his/her own email address. If you share an email address with your spouse, parent, child, or anyone else, only one of you will be able to join So Connected with that email address. If you’ve tried to sign-up multiple people with the same email address, you can check to see who your email address is currently registered to by clicking here.

    Did that answer your question? If not, please contact us.

  • I didn't get my birthday coupon.

    If you didn’t receive your birthday coupon, one of several things may have happened. You may not have entered your birthday into the So Connected sign up form or you may have entered your birthday into the So Connected sign up form after your birthday occurred.

    To fix this problem for the future, click here to update your So Connected profile.

    Note: So Connected birthday coupons are sent out 7 business days prior to the birthday that is on file in your So Connected account. If you joined So Connected fewer than 7 business days before your birthday, you will not receive a birthday coupon until next year.

    Did that answer your question? If not, please contact us.