RubyTuesday

Online Survey FAQ

Answers to frequently asked questions about our online survey

Click any question below to review its answer.

• How do I access the Guest Satisfaction Survey?

  Please refer to your guest check invitation and click here to be automatically directed to the correct site. It is best not to use a search engine because many of the sites that appear are misleading.

• What do I do if I receive a message that the 18-digit survey code has already been used?

  Each survey code is only valid once. If someone else in your party has previously taken the survey, it will not work again. If you feel you received this message in error, e-mail guestservices@rubytuesday.com and include the 18-digit survey code, the server number and the date of your visit and someone will assist you.

• Why is there a three-day limit on taking the survey?

  Because we want our guests' feedback while the visit is still fresh on their minds.

• What happens if my internet shuts down in the middle of the survey or I didn't receive the discount code after completing the survey?

  Please shut down your connection and browser and try again. If you encounter a problem again, please contact us at guestservices@rubytuesday.com.

• What if my survey code has expired?

  The code on your receipt will remain valid for up to three days from the date and time of your visit. If you are submitting feedback within that time frame, please check the code and make sure you are entering it correctly. An error message “Invalid Code” or “Expired Code” will appear in red if your code has expired or you are entering the code incorrectly. If you are unable to determine the correct code, please contact us at guestservices@rubytuesday.com.

• What if my survey code seems to be invalid?

  Sometimes receipts may not print well. If they look clear, some numbers can be misread. Please be sure to re-enter your code directly from the receipt. If you cannot determine what is wrong with the code, please contact us at guestservices@rubytuesday.com.

• What if I do not have my receipt in my possession?

  The code needed to take the survey is specific to your check number and information. Without a receipt or code, you will not be able to access the survey questions and receive $3 off your next visit.

  If this does not answer your question, please contact us at guestservices@rubytuesday.com.

• How do I access the Guest Satisfaction Survey if it will not load?

  As a first resort, try closing out of the browser then reopening. If you are using a pop-up blocker, it must be disabled in order for the survey to load. After disabling the blocker, you must refresh the login page for the changes to take effect. If you are not sure if you have a pop-up blocker, you may need to check with your internet service provider or software help feature. Please try accessing the site again. If you continue to experience problems, please contact us at guestservices@rubytuesday.com.

• What happens if the URL (web address) is not working correctly?

  Please double-check that there are no errors in the URL you have entered into your browser. If you’re certain it’s correct, there may be a server problem. Occasionally, problems occur with servers that cannot be anticipated. They are usually temporary so please try the URL again later. If you continue to experience problems, please contact us at guestservices@rubytuesday.com.

• Where is the “Continue” button located on the screen?

  The “Continue” button is located below the questions. You may need to use your scroll bar to move the page down if you do not see it. If that does not work, try to resize your window. If you are still experiencing difficulty, please contact us at guestservices@rubytuesday.com.

• While taking the survey, is there a “Back” function?

  There is not a “Back” function on our survey. You can only move forward through the survey. The survey will not proceed unless you have answered all the questions (with exception to the income question, which is optional). If you click “Back” through your browser, the web page will expire. Click “Refresh” on your web browser to return back into the survey again. We do not allow you to click “Back” because the survey questions change depending on your answer to others.

  If this does not answer your question, please contact us at guestservices@rubytuesday.com.

• Will I receive a response from Ruby Tuesday after completing the survey?

  On the survey, we provide a comment box for you to leave our management team detailed notes about your visit. This section is anonymous and is not connected to your name or phone number. Therefore, if you need a response to your comments, please contact our Guest Services Department at guestservices@rubytuesday.com.

• Does the company sell my personal information to third party vendors?

  No. Ownership of any information you provide will be held by Ruby Tuesday alone. We do not sell ownership of this data to any other company or organization nor transfer information to competitors. Information about your visit is used internally at Ruby Tuesday. Please see our Privacy Policy for additional information.

  If this does not answer your question, please contact us guestservices@rubytuesday.com.

• May I complete the survey over the telephone?

  Unfortunately, the survey is not available by phone. Please contact us at guestservices@rubytuesday.com for further assistance.